> ## Documentation Index
> Fetch the complete documentation index at: https://aitextura.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing, Documents & Partner Program

> Pricing, balance, closing documents, referral program

Pricing, balance, closing documents, referral program

***

## PLANS, PAYMENTS AND BALANCE

<AccordionGroup>
  <Accordion title="How does payment work?">
    You pay for the words/tokens consumed by the AI. The principle is simple: the larger the package, the lower the cost per word. The cost of a single message depends on three factors: the length of the employee's instruction, the depth of the conversation history, and the number of Talents used. On average, one message costs 2–10 RUB.
  </Accordion>

  <Accordion title="How do I top up the balance?">
    There are three ways:

    1. **Via the personal account** — follow the link: [https://app.aitextura.com/billing/words/buy](https://app.aitextura.com/billing/words/buy) and pay by card.
    2. **QR code (SBP)** — available on the same payment page.
    3. **By invoice** — write to support, specify the amount, and the invoice will be sent to your email and duplicated in the chat.
  </Accordion>

  <Accordion title="What happens when the balance reaches zero?">
    When the balance reaches zero, the AI employee stops processing requests. The platform will send a notification to your email when the balance falls critically low — monitor your balance in advance to avoid downtime.
  </Accordion>

  <Accordion title="Where can I view the balance and usage?">
    The balance is displayed in two places in the personal account: in the bottom-left menu and in the top-right corner of the screen.
    Detailed usage history: [https://app.aitextura.com/billing/words/history](https://app.aitextura.com/billing/words/history)
  </Accordion>

  <Accordion title="Why is the balance depleting so quickly?">
    This is typically caused by one or more of the following factors:

    1. **Long instruction** — with each message, the AI processes the entire instruction together with the conversation context.
    2. **Long conversation history** — the more messages in the chat, the more expensive each subsequent one becomes.
    3. **Frequent calls to PMS and Talents** — each call to an external source adds tokens.
    4. **Test conversations** — they consume balance the same way real ones do.
       To reduce consumption, do the following:

    * Shorten the instruction to 500–1000 words.
    * Move reference data to the Knowledge Base.
    * Enable automatic conversation history clearing.
    * Delete test chats after testing.
  </Accordion>

  <Accordion title="Does conversation memory also consume tokens?">
    Yes. The conversation history is passed to the model with each new message — the longer the history, the higher the cost of each subsequent response. Enable automatic conversation clearing in the employee settings to manage this consumption.
  </Accordion>

  <Accordion title="How do I reduce the cost per message?">
    Here are specific steps:

    1. Shorten the employee's instruction to 500–1000 words — remove everything that can be moved to the Knowledge Base.
    2. Move reference materials (price lists, descriptions, FAQs) to the **Knowledge Base** section.
    3. Enable **automatic conversation clearing** in the employee settings.
    4. Delete test chats manually after testing is complete.
    5. In Realtime profiles, keep only the fields the AI actually needs to generate responses.
  </Accordion>

  <Accordion title="Free plan: the bot is not responding.">
    The Free plan has a daily limit on the number of processed requests — once it is reached, the employee stops responding until the next day. Integrations (PMS, spreadsheets) are also unavailable on the Free plan.
    If you need to test integrations — upgrade to a paid plan or contact your manager: they can manually add a test bonus to your balance.
  </Accordion>

  <Accordion title="How do I get a bonus for testing?">
    Write to your manager — they will top up the balance manually for testing. Indicate which functionality you plan to test so the manager can select an appropriate amount.
  </Accordion>

  <Accordion title="How do I get an invoice for payment?">
    Write to support and specify the required amount. The invoice will be sent to your email and duplicated in the chat.
  </Accordion>

  <Accordion title="Is a contract required?">
    No. The act of payment constitutes acceptance of the public offer — no separate contract is required.
    Public offer: [https://docs.aitextura.com/ru/terms-and-policies/offer](https://docs.aitextura.com/ru/terms-and-policies/offer)
  </Accordion>
</AccordionGroup>

***

## CLOSING DOCUMENTS AND ACCOUNTING

<AccordionGroup>
  <Accordion title="How do I get closing documents?">
    Request documents directly through support — include your email in the request. Documents from the sole proprietor are sent by email. If your company uses electronic document management (EDO) — connection is available through Tochka Bank; clarify the details with your accountant when submitting the request.
  </Accordion>

  <Accordion title="Can I get an act of completion?">
    Yes. To receive a scanned act: 1) Write to support specifying the period and your email. 2) If you need a paper original — mention this in the same request and support will forward it to the accountant.
  </Accordion>

  <Accordion title="Documents are delayed.">
    Repeat the request, specifying your email and the period for which the documents are needed. Support will forward the clarified request directly to the accountant — this speeds up processing. If there is no response for more than 2 business days — write again with the status "urgent".
  </Accordion>
</AccordionGroup>

***

## REFERRAL / PARTNER PROGRAM

<AccordionGroup>
  <Accordion title="How does the partner program work?">
    You receive 20% of the payments from each referred client. To get started: 1) Log into your personal account ([https://app.aitextura.com](https://app.aitextura.com)). 2) Find your unique referral link in the partner program section. 3) Share the link — payouts are credited between the 3rd and 7th of each month.
  </Accordion>

  <Accordion title="Is there a partner dashboard?">
    A full-featured partner dashboard is in development and will appear in one of the upcoming updates. Until its launch, payouts and statistics are tracked manually by the team — if needed, request a summary from support.
  </Accordion>

  <Accordion title="How do I activate the referral link?">
    1. Log into your account: [https://app.aitextura.com](https://app.aitextura.com). 2) Go to the partner program section — your link has the format `https://app.aitextura.com/sign-up?ref=CODE`. 3) Copy and share the link — there are no limits on the number of invitations.
  </Accordion>
</AccordionGroup>