> ## Documentation Index
> Fetch the complete documentation index at: https://aitextura.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting Communication Channels

> Telegram, WhatsApp, Instagram, VKontakte, website widget, email and MAX messenger

Telegram, WhatsApp, Instagram, VKontakte, website widget, email and MAX messenger

***

## CONNECTING CHANNELS: TELEGRAM

<AccordionGroup>
  <Accordion title="How do I connect a Telegram bot?">
    Connect the bot in three steps:

    1. Open Telegram and message **@BotFather** → run the `/newbot` command → follow the instructions → copy the token you receive.
    2. In your account, go to: **AI Employee → Channels → Browse apps → Telegram**.
    3. Paste the token in the field and click **Connect**.
       Detailed video guide: [https://docs.aitextura.com/ru/channels/telegram](https://docs.aitextura.com/ru/channels/telegram)
  </Accordion>

  <Accordion title="How do I connect the AI to a personal Telegram account (not a bot)?">
    This requires an active **Telegram Premium** subscription. Steps:

    1. Open **Telegram Settings → Telegram for Business → Chatbots**.
    2. Select the desired bot from the list.
    3. Set the mode to **"New chats"** so the bot responds to incoming messages.
       Video guide: [https://www.youtube.com/watch?v=GXSxWdkHkVg](https://www.youtube.com/watch?v=GXSxWdkHkVg)
  </Accordion>

  <Accordion title="Is the “_bot” suffix in the username mandatory?">
    Yes, this is a mandatory technical requirement of the Telegram platform — the username must end with "bot" (e.g. `ReveltonAssistantBot`). Keep this in mind when choosing a name during bot creation in @BotFather.
  </Accordion>

  <Accordion title="Can the Telegram bot's username be changed?">
    The bot's username is fixed at the moment of creation and cannot be changed — this is an architectural feature of Telegram. Here is what you can do:

    * **Change the display name** (what users see in the chat) — via @BotFather using the `/setname` command.
    * **Create a new bot** with the desired username — via @BotFather → `/newbot`, then connect it in your account in place of the old one.
  </Accordion>

  <Accordion title="Why does it say “bot” under the bot's name?">
    This is a standard automatic label that Telegram applies to all bots without exception. It has nothing to do with AI TEXTURA settings and does not affect how the AI employee works.
  </Accordion>

  <Accordion title="Can one Telegram bot be connected to two different AI employees?">
    No — this is an architectural feature of the platform: one channel is strictly tied to one AI employee. If you need different employees — create a separate bot for each one via @BotFather and connect them independently.
  </Accordion>

  <Accordion title="The AI is responding in Telegram groups, but it should only respond to direct messages.">
    Manually disable the unwanted groups:

    1. In your account, go to the **Chats** section of the relevant AI employee.
    2. Find the groups in the conversation list.
    3. Disable message processing for each group.
       Please note: automatic group ignoring is a planned platform improvement. If the behaviour persists after manual disabling — contact support with the bot name and the group names.
  </Accordion>

  <Accordion title="What does “Free mode” mean when connecting a channel?">
    Free mode is a no-cost channel option with a limited number of responses per day. To remove the limit:

    1. Go to **Channels → \[your Telegram channel] → Settings**.
    2. Uncheck the **Free** option.
    3. Save the changes.
       After this, the channel will operate in full mode with no limits.
  </Accordion>

  <Accordion title="The test bot appears in Telegram search — clients are writing to it by mistake.">
    To prevent the test bot from being associated with your brand, do the following via @BotFather:

    1. Change the **display name** using the `/setname` command — use something neutral, e.g. "Test Bot".
    2. Change the **avatar** using the `/setuserpic` command — remove the branded image.
       After this, the bot will no longer be visually associated with your company and can only be found via a direct link.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: WHATSAPP

<AccordionGroup>
  <Accordion title="How do I connect WhatsApp?">
    Connection is possible via an aggregator or CRM. Steps:

    1. Register with one of the supported aggregators: **Umnico** or **Wazzup**, or via CRM — **amoCRM** or **Bitrix24**.
    2. Connect your WhatsApp number in the aggregator interface following its instructions.
    3. Copy the API key from the aggregator's account.
    4. In your AI TEXTURA account, go to: **Channels → select the aggregator → paste the API key → save**.
  </Accordion>

  <Accordion title="Regular WhatsApp or WhatsApp Business?">
    **WhatsApp Business API** (via 360dialog or an aggregator) is required for the AI employee to work correctly. An important integration note: regular WhatsApp is not designed for automated replies — the WhatsApp platform treats such traffic as unauthorised messaging, which can lead to account restrictions. Use the official Business API to operate within the platform's rules.
  </Accordion>

  <Accordion title="My WhatsApp number got blocked — how do I avoid this?">
    This is a risk associated with unofficial connection methods. To protect your number:

    1. Switch to the **official WhatsApp Business API** via 360dialog or an accredited aggregator — this is the only permitted method for automated replies.
    2. Configure the AI to only respond to **incoming** messages and never initiate conversations with unknown contacts first.
    3. Monitor response speed — if necessary, configure a delay in the employee's settings.
  </Accordion>

  <Accordion title="Do I need to keep the phone plugged in?">
    Only during the initial connection — the phone must be active for authorisation. After a successful connection, messages are exchanged between servers and the phone does not need to stay on permanently. The only requirement is that it remains connected to a network (Wi-Fi or mobile data) so the session stays active.
  </Accordion>

  <Accordion title="Can the “typing…” indicator be configured in WhatsApp?">
    When connected via **Umnico**, this feature is not yet available — it is a technical limitation on the aggregator integration side. If the "typing" status is critical for you — contact support and we will log your request on the priority improvements list.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: INSTAGRAM

<AccordionGroup>
  <Accordion title="How do I connect the AI to Instagram?">
    Connection is done via the Umnico or Wazzup aggregator. Steps:

    1. Follow the instructions at: [https://t.me/ai\_textura/5](https://t.me/ai_textura/5)
    2. After connecting, **make sure to**: in your Instagram settings, disable all built-in auto-replies (welcome messages). Their integration quirk: they intercept the first message and create duplicate responses.
       If duplicates appear after setup — the first thing to check is the built-in Instagram auto-replies.
  </Accordion>

  <Accordion title="Can the AI respond to Instagram comments?">
    Yes, this is done through a separate AI employee. Setup steps:

    1. Create a separate AI employee in your account.
    2. In your CRM system, split the channels: one for direct messages, one for comments.
    3. Connect each channel to the corresponding AI employee.
  </Accordion>

  <Accordion title="The AI disconnects from Instagram on its own.">
    This is usually a conflict in auto-reply settings. Follow these steps:

    1. Open your Instagram account settings → **Business tools → Automatic replies**.
    2. Disable all active welcome and automatic replies.
    3. Check Umnico settings: make sure there are no duplicate rules at the aggregator level.
    4. Reconnect the channel in your AI TEXTURA account.
       If disconnections recur after completing these steps — contact support with the AI employee name and the aggregator.
  </Accordion>

  <Accordion title="Are there alternatives to Umnico for Instagram?">
    Yes, you can use **Wazzup24** as an alternative: [https://wazzup24.ru](https://wazzup24.ru) — the connection is done in the same way via an API key.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: VKONTAKTE

<AccordionGroup>
  <Accordion title="How do I connect the AI to VKontakte?">
    Connection is done via the **Umnico** aggregator:

    1. Register with Umnico and log in to your account.
    2. Connect your VKontakte group following Umnico's instructions.
    3. Copy the API key from Umnico's settings.
    4. In your AI TEXTURA account: **AI Employee → Channels → Umnico** → paste the key and save.
  </Accordion>

  <Accordion title="I connected Umnico, I write in VK — messages are not being forwarded.">
    This is a typical setup issue on first connection. Check the following:

    1. In your AI TEXTURA account, go to **AI Employee → Channels**.
    2. Make sure that **Umnico** — added after the VK integration — appears in the channel list.
    3. If it is not there — go back to the Umnico connection step and make sure your VK group has been successfully authorised in the aggregator.
    4. After adding the channel, send a test message again.
       If messages are still not coming through — contact support with the AI employee name and the VKontakte group address.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: WEBSITE WIDGET

<AccordionGroup>
  <Accordion title="How do I add the widget to a website?">
    Choose the appropriate method and follow the steps yourself:

    1. **Via Umnico (free):**

    * Log in to your Umnico account.
    * Go to the "Widget" section and copy the generated JS code.
    * Paste the code before the closing `</body>` tag on all pages of your website.

    2. **Via amoCRM:**

    * Open the "Integrations" section in amoCRM.
    * Find the chat widget and generate the JS code.
    * Paste the code on your website in the same way.

    3. **Via Bitrix24:**

    * Use the "Open Channels" mechanism — the widget code is available in the channel settings.
      If you do not have access to edit your website code — pass the generated snippet to your IT specialist. If the widget is not appearing after installation, contact support — we will diagnose the behaviour on your configuration.
  </Accordion>

  <Accordion title="Is Umnico free for the widget?">
    Yes. The website widget via Umnico is connected at no additional cost. To activate:

    1. Register or log in to Umnico.
    2. Go to the widget section and obtain the code.
    3. Place the code on your website.
       There are no plan restrictions for the basic widget.
  </Accordion>

  <Accordion title="The website widget only responds to 4 messages, then goes silent.">
    This is unusual behaviour seen in certain configurations with Bitrix24 or Umnico. To diagnose, do the following:

    1. Open your AI TEXTURA account → the "Channels" section.
    2. Make sure the AI assistant is connected to the correct channel that the widget uses (not a duplicate or inactive one).
    3. Check whether the channel settings have a limit on the number of messages per session.
    4. Save the changes and run a test conversation again.
       If the behaviour reproduces — contact support: we will check the request chain and identify at which step processing is interrupted.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: EMAIL

<AccordionGroup>
  <Accordion title="Can the AI respond to emails?">
    Yes. To connect email as a channel:

    1. Log in to your account → "Channels" → add a new channel.
    2. Select the "Email" type and follow the connection instructions via Umnico.
    3. Enter the email address and complete verification.
    4. Once connected, the AI will start processing incoming messages and generating responses.
       We recommend running a test correspondence before going live with real traffic.
  </Accordion>

  <Accordion title="Should I connect the AI to email?">
    This depends on the structure of your incoming traffic. Evaluate it yourself:

    1. Analyse the last 20–30 incoming emails: what proportion are genuine customer enquiries?
    2. If the majority are automated booking confirmations, newsletters, and system notifications — connection is not advisable: the AI will generate responses to irrelevant messages.
    3. If there is a steady flow of meaningful customer enquiries — connection is worthwhile.
       If needed, discuss your specific case with support — we can help assess your configuration.
  </Accordion>

  <Accordion title="Can notifications only be received in Telegram, or in WhatsApp too?">
    At this time, AI TEXTURA notifications are only supported in Telegram. To configure:

    1. Go to your account → "Notifications".
    2. Link your Telegram account by following the on-screen instructions.
       Support for additional notification channels is being worked on — keep an eye on the "News" section of your account for updates.
  </Accordion>
</AccordionGroup>

***

## CONNECTING CHANNELS: MAX MESSENGER

<AccordionGroup>
  <Accordion title="Can I connect MAX messenger?">
    Yes, connection is available through two options:

    1. **Via Umnico:**

    * Log in to Umnico → add the MAX channel.
    * Log in to MAX messenger and confirm access.
    * In your AI TEXTURA account, link this channel to the desired assistant.

    2. **Via Wazzup24:**

    * Similarly — add MAX to the list of Wazzup24 channels and connect it to the assistant.
      Both options are functional and used by current clients. If you encounter any integration issues during connection — contact support with the method you chose.
  </Accordion>
</AccordionGroup>