# AI TEXTURA Documentation ## Documentation ### Getting Started - [AI TEXTURA Documentation](https://aitextura.mintlify.app/en/index.md): AI Employees that talk to your customers in messengers and CRMs. Set up an agent, connect channels, and automate request handling. - [Quickstart](https://aitextura.mintlify.app/en/guides/quickstart.md): The five steps of the setup wizard: create an AI Employee, connect Telegram, upload knowledge, add Quick Answers, and set working hours. - [Dashboard](https://aitextura.mintlify.app/en/guides/dashboard.md): The platform dashboard: how many messages your AI Employee handled, how good its replies were, how fast it responds, and how fast a manager steps in. ### AI Employee - [AI Employees](https://aitextura.mintlify.app/en/guides/ai-employees.md): Your list of AI Employees: hire a new one, open settings, copy, or delete. - [Persona — instructions for your AI Employee](https://aitextura.mintlify.app/en/guides/persona.md): Your AI Employee's first setting: create instructions from your website, a template, or an interview — then test them in the test chat. - [Knowledge Base](https://aitextura.mintlify.app/en/guides/knowledge.md): A fact reference for your AI Employee: how to upload documents, a website, or a Google Sheet, and how to tune search across them. - [Self-Learning](https://aitextura.mintlify.app/en/guides/self-learning.md): Your AI Employee collects questions it couldn't answer precisely. You review the answer, edit it, and confirm — and it goes into the Knowledge Base. - [Quick Answers](https://aitextura.mintlify.app/en/guides/quick-answers.md): Preconfigured responses to common customer questions — instant, precise, and prioritized over FAQ. - [Rules Hub](https://aitextura.mintlify.app/en/guides/rules-hub.md): A central library of ready-made and custom instruction blocks for configuring the Persona of AI Employees on the AI Textura platform. ### Talents - [Talents](https://aitextura.mintlify.app/en/guides/talents.md): An AI Employee's skills in external services: what talents are, how to connect the one you need, and how to describe it in the Persona. - [Detailed guide to connecting talents](https://aitextura.mintlify.app/en/guides/connect-talents.md): Step-by-step instructions for specific services: Bitrix24, amoCRM, Travelline, Bnovo, MEWS, payments, databases. ### Channels - [Channels](https://aitextura.mintlify.app/en/channels/index.md): A channel is a messenger, CRM, or other platform where your customers write to you. This is where you connect channels to an AI Employee and configure them. #### Messengers - [Telegram](https://aitextura.mintlify.app/en/channels/telegram.md): The simplest free way to connect an AI Employee: create a bot in one click or connect your own, and optionally route replies through your personal account. - [Telegram Groups](https://aitextura.mintlify.app/en/channels/telegram-groups.md): An AI Employee in a Telegram group chat: it replies to mentions and replies or decides on its own when to step in, adds reactions, and sends a digest of discussions. - [WhatsApp, VK, Instagram, Avito, and Other Messengers](https://aitextura.mintlify.app/en/channels/messengers.md): Connect popular messengers and marketplaces (WhatsApp, VK, Instagram, Avito, Viber, Facebook) to your AI Employee through aggregator platforms: Wazzup, Umnico, Kommo, Salebot, SendAPI, Jivo, HelpDeskEddy. #### CRM - [amoCRM](https://aitextura.mintlify.app/en/channels/amocrm.md): Connect amoCRM as a channel: your AI Employee replies to customers right from the deal card, and you choose which sources and pipelines it handles. - [Kommo](https://aitextura.mintlify.app/en/channels/kommo.md): Connect Kommo as a channel: your AI Employee replies to customers right from the deal card, and you choose which sources and pipelines it handles. - [Bitrix24](https://aitextura.mintlify.app/en/channels/bittrix24.md): Connect Bitrix24 as a channel: your AI Employee replies to customers in your portal's Open Channels, and you choose pipelines, reply mode, and operator involvement. #### Ticket Systems - [Planfix](https://aitextura.mintlify.app/en/channels/planfix.md): Planfix connects as a channel: your AI Employee replies to customers with comments in tasks, and Planfix delivers the reply to the messenger the request came from. The connection consists of an API token, a channel in AI Textura, and an automated scenario in Planfix. - [HelpDeskEddy](https://aitextura.mintlify.app/en/channels/helpdeskeddy.md): Connect HelpDeskEddy as a channel: your AI Employee handles tickets as the first line and hands complex cases to a manager in the right department. ### Conversations - [Chats](https://aitextura.mintlify.app/en/guides/chats.md): All of your AI Employees' conversations with customers in one list: find a conversation, reply to the customer manually, and understand why the employee answered the way it did. - [Notifications](https://aitextura.mintlify.app/en/guides/notifications.md): Telegram messages about what's happening in conversations: how to set up triggers and stay on top of important moments. - [Profiles](https://aitextura.mintlify.app/en/guides/profiles.md): Automatically collect structured customer data during conversations: field setup, update modes, analytics, and use in the Persona. - [Auto Follow-up — automatic reminders](https://aitextura.mintlify.app/en/guides/auto-followup.md): Set up chains of automatic reminders for customers who went silent, and monitor all active follow-up messages on the AI Textura platform. - [Broadcasts](https://aitextura.mintlify.app/en/guides/broadcast.md): Bulk messages to customer segments through connected channels. ### Employee Settings - [Working Hours](https://aitextura.mintlify.app/en/guides/working-hours.md): Set up an AI Employee's schedule on the AI Textura platform: work week, breaks, time zone, special days, and quick presets. - [Additional Settings](https://aitextura.mintlify.app/en/guides/additional-settings.md): Fine-tune your AI Employee: reply language, word limit, image recognition, voice (Standard / PRO ElevenLabs), agent commands from the chat, and behavior toggles — jailbreak protection, pauses, and auto-start. - [Versions](https://aitextura.mintlify.app/en/guides/versions.md): An AI Employee's configuration change history: view, compare, and roll back to any previous state. ### Account - [Organizations and teams](https://aitextura.mintlify.app/en/guides/organization.md): Create organizations (companies) so your team can work on AI Employees together. - [Account Settings](https://aitextura.mintlify.app/en/guides/account-settings.md): Manage the theme, language, AI commands, personal details, security, integrations, and experimental features in AI Textura. - [Charge History](https://aitextura.mintlify.app/en/guides/finance.md): Track spending on the AI Textura platform: word balance, analytics, charts, the charge table, pricing, and optimization tips. - [Partner Program](https://aitextura.mintlify.app/en/guides/referral.md): The AI Textura referral program: a unique code and link, automatic tracking, and a reward for every user you invite. - [Support](https://aitextura.mintlify.app/en/guides/support.md): AI Textura's built-in request system: creating tickets, support access to your account, the thumbs-down button with a 4-step review of a bad AI reply, statuses, and response times. ## Autonomous Agents ### Introduction - [Autonomous Agents](https://aitextura.mintlify.app/en/agents/index.md): An agent does the work on its own: sorts your email, keeps records, compiles scheduled reports, and sends the results to Telegram. How it differs from an AI Employee and how it works. - [What to assign an agent](https://aitextura.mintlify.app/en/agents/use-cases.md): Five areas where people usually start: content, money, email and requests, scheduled work, and code. With example task wording. ### Launch - [Create an agent](https://aitextura.mintlify.app/en/agents/quickstart.md): A three-step wizard: pick a role, pick an engine, wait for deployment. The agent is ready to work in about a minute. - [Agent roles](https://aitextura.mintlify.app/en/agents/roles.md): 25 ready-made roles in the creation wizard: the name and personality fill in automatically. Roles by area and what to do if none of them fits. - [Connecting to your agent](https://aitextura.mintlify.app/en/agents/connect.md): Connecting Telegram and other messengers to an autonomous agent: the bot is created without a token, and only the people you specify can message the agent. - [First Run](https://aitextura.mintlify.app/en/agents/first-run.md): Your first conversation with the agent is an introduction and briefing, following a script the platform put in its file. What it asks, how to answer, and why the first task takes half an hour. ### Agent Workspace - [Personality and Memory](https://aitextura.mintlify.app/en/agents/personality.md): Your agent's character and everything it remembers about you are plain text files. What each one holds, what's worth adding by hand, and how nightly memory processing works. - [Agent Tasks](https://aitextura.mintlify.app/en/agents/tasks.md): The agent's kanban board: you add a task, the agent picks it up. How to enable the board, what the eight columns mean, and how to create cards. - [Schedule](https://aitextura.mintlify.app/en/agents/schedule.md): The agent's scheduled jobs: a morning summary, a Friday report, an hourly price check. The agent runs them on its own, even when the Agent Workspace is closed. - [Agent Files](https://aitextura.mintlify.app/en/agents/files.md): A look inside the agent's working environment: the container folder tree, the file editor, and sensitive-data markers. What's safe to touch and what's better left closed. - [Agent Sites](https://aitextura.mintlify.app/en/agents/sites.md): Everything the agent puts in its site/ folder goes live on the internet immediately — no deployment and no server of your own. Main site, additional sites, and a custom domain. - [Agent Team](https://aitextura.mintlify.app/en/agents/team.md): Personas are additional workers inside a single agent: each with its own character, its own conversations, and, optionally, its own Telegram bot. ### Agent Settings - [Agent Models](https://aitextura.mintlify.app/en/agents/models.md): What your agent thinks with: four model slots, a catalog with prices, and connecting your own provider key directly. - [Abilities and Skills](https://aitextura.mintlify.app/en/agents/skills.md): What your agent is allowed to do: core abilities with toggles, installed skills, and the catalog. Plus why a third-party skill is a risk. - [Agent Maintenance](https://aitextura.mintlify.app/en/agents/maintenance.md): Log, terminal, and container management: restart, diagnostics, agent panel password, backup, and deletion. ### Operating Rules - [Where the Agent Fails](https://aitextura.mintlify.app/en/agents/limits.md): An honest list of what an autonomous agent does poorly: it forgets, reports success without results, and stays silent about failed tasks. And how to catch it. - [Security and Access](https://aitextura.mintlify.app/en/agents/security.md): Five rules for working with an autonomous agent: minimal permissions, separate accounts, no skills from strangers, and a "show me first, then do it" mode. ## Условия и политики ### Условия и политики - [Условия и политики](https://aitextura.mintlify.app/ru/terms-and-policies/index.md): Условия использования и политики конфиденциальности AI TEXTURA ### Юридические соглашения - [Публичная оферта](https://aitextura.mintlify.app/ru/terms-and-policies/offer.md): Договор публичной оферты AI TEXTURA - [Пользовательское Соглашение](https://aitextura.mintlify.app/ru/terms-and-policies/terms-of-use.md): Условия и правила пользования сервисом AI TEXTURA - [Политика конфиденциальности](https://aitextura.mintlify.app/ru/terms-and-policies/privacy.md): Политика конфиденциальности и правила обработки персональных данных для пользователей AI TEXTURA ### Согласия - [Согласие на обработку ПДн](https://aitextura.mintlify.app/ru/terms-and-policies/privacy-consent.md): Согласие на обработку персональных данных для пользователей AI TEXTURA - [Согласие на получение рекламной рассылки](https://aitextura.mintlify.app/ru/terms-and-policies/promo-consent.md) ## История изменений ### Changelog - [История обновлений](https://aitextura.mintlify.app/ru/changelog/index.md): Новые релизы и улучшения ## OpenAPI Specs - [openapi](/en/api-reference/openapi.json) - [openapi](/ru/api-reference/openapi.json) > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [Russian (58 pages)](https://aitextura.mintlify.app/_llms/ru.txt): Documentation for Russian. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.