Persona
Core instructions that define employee behavior
AI Employees
Create and manage your AI employees
Knowledge
Connect data sources for your employee
FAQ
Predefined questions and answers
Rules Hub Structure
The hub consists of two sections, each accessible both from the left menu and via the Apply Template button inside the Persona editor.| Section | Contents | Created by |
|---|---|---|
| Templates | Pre-built blocks for popular roles and scenarios | AI Textura team |
| My Rules | Blocks you saved from an employee’s Persona | You |
Templates — Pre-built Blocks from AI Textura
Templates is a library of professionally written blocks covering typical roles and scenarios. The AI Textura team created them based on real use cases so you can launch an employee quickly without lengthy setup.Block Types
Each template belongs to one of the block types used in a Persona:| Block type | What it describes | Example templates |
|---|---|---|
| Role | Who your employee is, what role they play | Hotel administrator, Realtor, Personal assistant |
| Tone | How the employee speaks: style, tone, form of address | Friendly tone, Formal tone |
| Instructions | Specific behavioral rules and reactions | Greeting, Prohibited actions, Escalation |
| Script | Step-by-step scenarios for typical tasks | Booking (hotel), Real estate sales |
Finding Templates
Two tools are available in the Templates section:- Search by name — enter a keyword, e.g. “hotel” or “booking”
- “All types” filter — select a specific block type (Role, Tone, Script, etc.) to narrow down the list
How to Apply a Template
Option 1 — via Rules Hub (left menu)
- Open Rules Hub → Templates in the left menu
- Find the desired template using search or the filter
- Click on the template
- Select the employee you want to apply it to
- The block will be added to the employee’s Persona
My Rules — Your Personal Library
My Rules is the section that stores blocks you saved from any employee’s Persona. It is your personal library of reusable instructions. Typical use cases:- Identical rules for multiple employees (e.g., “do not make up information” or “do not ask more than two questions in a single message”)
- A universal communication tone applied to all company employees
- Proven scenarios that you refined with one employee and want to replicate
How to Save a Block to “My Rules”
How to Apply a Saved Block to Another Employee
Rules in the “My Rules” section are grouped by type: Role, Tone, Script, custom. Use the “All types” filter and search by name to quickly find blocks, especially when you have many saved.
Creating a Rule Directly in the Hub
In addition to saving blocks from a Persona, you can create a new rule directly in the Hub — without tying it to a specific employee:- Open Rules Hub → My Rules in the left menu
- Click the Add Rule button
- Set a name and block type
- Write the instruction text
- Save
”/” Command — Quick Import from the Editor
In the Persona editor, blocks from the Hub can be inserted via the / command at the end of the editor:| Command | What it does |
|---|---|
| / → Import from hub → My Rules | Inserts your saved block |
| / → Import from hub → Public | Inserts a template from the AI Textura team |
Entry Points to the Rules Hub
| From | Where you land | What you see |
|---|---|---|
| Left menu → Rules Hub → Templates | Hub page, “Templates” tab | All public templates from the AI Textura team |
| Left menu → Rules Hub → My Rules | Hub page, “My Rules” tab | Your saved blocks |
| Persona editor → Apply Template | Pop-up dialog with two tabs | Same data: Templates and My Rules |
| Persona editor → / → Import from hub | Source selection: My Rules / Public | Quick block insertion into the current Persona |
Block Actions
| Action | Where | How |
|---|---|---|
| Apply template to employee | Templates or My Rules | Click the block → select the employee |
| Save block from Persona | Persona editor | Block menu ”…” → Save |
| Create a new rule | My Rules | Add Rule button |
| Find block by name | Templates or My Rules | Search field |
| Filter by type | Templates or My Rules | All types filter → select type |
FAQ
What is the difference between 'Templates' and 'My Rules'?
What is the difference between 'Templates' and 'My Rules'?
Templates are pre-built blocks from the AI Textura team, available to all users. My Rules are your own blocks that you saved or created. Templates cannot be edited in the Hub — only after being applied to an employee. My Rules are fully under your control.
If I change a block in 'My Rules', will it update for all employees?
If I change a block in 'My Rules', will it update for all employees?
No. When you apply a block from the Hub to an employee, a copy is inserted into the Persona. Changes to the original do not affect already inserted copies, and vice versa. If you need to update a block across multiple employees, you must do it manually for each one.
Can I use a single template for multiple employees?
Can I use a single template for multiple employees?
Yes. Apply the template to one employee, then to another — each receives their own copy that can be edited independently.
Is there a limit on the number of saved rules?
Is there a limit on the number of saved rules?
No. You can save as many blocks as you need. We recommend giving blocks clear names and using filters to stay organized.
Can I delete a block from 'My Rules'?
Can I delete a block from 'My Rules'?
Yes. Deleting a block from the Hub will not affect employees that already have it applied — they retain their own copy.
Does the order of applied templates affect employee behavior?
Does the order of applied templates affect employee behavior?
Yes. Blocks positioned higher in the Persona have greater priority. After applying a template, you can drag blocks into the desired order directly in the editor.