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The Dashboard shows the results of your AI Employee’s work: how many conversations it handled, how good its replies were, how fast it responds, and how fast a manager steps in. Each widget has its own period switch — 6 months, 3 months, 30 days, 7 days, or 24 hours — and the percentage next to a number compares it with the previous period of the same length.
The full Dashboard: the “Analytics”, “AI Quality”, “Response Time”, and “AI Efficiency” widgets and the “Spending and Charges Analytics” card

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Analytics

Four cards with the key numbers for the period. Click any of them, and the chart below shows its daily trend.

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AI Quality

A rating of replies for the period: Quality as a percentage and Negative — how many replies were marked as poor, including with the thumbs-down button in Chats. The chart next to it shows how quality changed day by day.

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Response Time

This widget compares two speeds: how fast your AI Employee replies and how long it takes a manager to join when they step into a conversation. For the AI Employee it’s seconds; for a human it’s minutes or hours. The daily chart shows when the gap gets especially wide. This is also where you see your team’s workload: if managers keep getting slower, hand some routine questions over to your AI Employee — through Quick Answers or the Knowledge Base.

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AI Efficiency

How much work your AI Employee handles on its own. Shown as a table or a chart, broken down By agent, By channel, or By conversation.

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Spending

The Spending and Charges Analytics card leads to Billing, where you can see how much each AI Employee spent and on which channels. Your current balance is always shown in the top-right corner.

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What’s next

Chats

Review the specific conversations that hurt your stats

Billing

Where your money goes: by AI Employee, channel, and day

Self-Learning

Questions waiting for your review

AI Employees

Your AI Employees and their settings