
AI Employees
Create and manage your virtual agents
Chats
Monitor all conversations in one place
Billing
Manage your balance and payment history
Channels
Connect messengers and platforms
Time Period Selector
At the top of the screen, under the Analytics heading, you will find tabs for selecting a time range:| Period | What it shows |
|---|---|
| 6 months | Half-year summary (selected by default) |
| 3 months | Quarterly trends |
| 30 days | Monthly overview |
| 7 days | Weekly activity |
| 24 hours | Data for the last day |
Metric Cards
Below the period selector, there are four clickable cards with key indicators:| Metric | What it shows |
|---|---|
| Message Cost | Total message cost in dollars for the selected period |
| Messages | Total number of messages processed by all agents |
| Chats | Number of unique conversations |
| FAQ | Number of questions that matched the FAQ section |
Line Chart
Below the cards is a line chart that visualizes the selected metric over time. The horizontal axis shows dates, the vertical axis shows values. The chart automatically adjusts to the selected period and metric.Balance and Words
In the top-right corner of the screen (and in the sidebar), you can always see:- Balance — your current account balance in dollars
- Word count — remaining word limit
- Top Up button — for quickly adding funds
How to Use the Dashboard
Select a time period
Click the desired tab at the top of the screen: 24 hours, 7 days, 30 days, 3 months, or 6 months.
Review the metric cards
Look at the four cards: message cost, number of messages, chats, and FAQ. Pay attention to the percentage change indicators.
Click the metric you are interested in
Click a card to update the line chart and display the trend for the selected indicator.
Frequently Asked Questions
Is the dashboard data updated in real time?
Is the dashboard data updated in real time?
Yes, every time you visit the page you see the most current data.
Can I view analytics for a specific employee?
Can I view analytics for a specific employee?
The dashboard shows a summary across all agents. For detailed statistics on a specific employee, use the Billing History section.
What does the percentage next to a metric mean?
What does the percentage next to a metric mean?
It represents the change compared to the previous equivalent period. If “30 days” is selected, the comparison is with the preceding 30 days.