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Connecting Wazzup as an aggregator channel

Channels — overview

What a channel is and how it works in AI Textura

Telegram

Direct connection of a Telegram bot

amoCRM and Kommo

CRMs with built-in messengers

Bitrix24

Bitrix24 open channels
To let your AI employee respond to customers on WhatsApp, VK, Instagram, Avito, and other channels, use an aggregator platform. An aggregator combines several messengers in one window and provides a single API key for connecting to AI Textura.
WhatsApp in AI Textura is connected only through aggregators — the most reliable option is Wazzup. There is no direct WhatsApp channel on the platform.

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Supported platforms

PlatformTypeWhatsAppVKInstagramAvitoViberTelegramOther
WazzupAggregator (WhatsApp focus)+-++-+—
UmnicoUniversal aggregator++++++Facebook, Skype
KommoCRM with built-in channels+++--+via Kommo integrations
SalebotBot builder++--++—
SendAPIUniversal API++++++any HTTP channel
JivoLive chat + omnichannel+++--+website widget, email
HelpDeskEddyHelpdesk platform+-+--+tickets, email
If your main goal is WhatsApp without a CRM, start with Wazzup. If you need a single dashboard for 5+ messengers, go with Umnico or SendAPI.

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Platform overview

Wazzup specializes in WhatsApp connections (personal number and Business API). It also supports Instagram, Avito, and Telegram. Simple setup and a stable connection.Supported channels: WhatsApp (personal and Business API), Instagram, Avito, Telegram.
Umnico combines WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and other channels in one window. A good fit for companies that need to connect multiple messengers without a CRM.Supported channels: WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and more.
Kommo (the international version of amoCRM) is a CRM with native messenger integrations. If you already use Kommo for sales, connecting channels is as simple as it gets.Supported channels: WhatsApp, Telegram, Instagram, VK.
Salebot is an automation platform with a visual bot builder. It lets you design conversation flows and connect messengers to AI Textura.Supported channels: WhatsApp, Telegram, VK, Viber.
SendAPI provides a universal HTTP interface (webhooks) for connecting any channel. A good fit if you need a non-standard integration or a channel that other aggregators don’t have.Supported channels: any channel via HTTP webhooks.
Jivo offers a live-chat website widget plus a messenger aggregator. Convenient if you already run Jivo as a website live chat — the AI employee plugs into the same dashboard.Supported channels: WhatsApp, VK, Instagram, Telegram, email, website widget.
HelpDeskEddy is a ticketing system with messenger support. A good fit for companies running support through tickets that want to add an AI employee as the first line.Supported channels: WhatsApp, Instagram, Telegram, email, tickets.

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How to connect

The process is the same for every aggregator platform.

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Step 1. Set up the aggregator

1

Register on the aggregator platform

Go to the website of your chosen aggregator (Wazzup, Umnico, Kommo, Salebot, SendAPI, Jivo, or HelpDeskEddy) and create an account.
2

Connect the desired messengers

In the aggregator’s dashboard, add the channels you want to use: WhatsApp, VK, Instagram, Avito, Viber, and others.
3

Copy the API key

Find the API or Integrations section in the aggregator settings and copy the API key (token).
Keep the API key secure — it grants full access to your channels in the aggregator. Do not share it with third parties.

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Step 2. Connect the aggregator in AI Textura

1

Open the Channel section

Go to AI Employees → select the agent → Channel tab → Connect new sub-tab.
2

Select the platform

In the platform list, find the one you need (e.g., Wazzup or Umnico) and click on it.
3

Create a connection

In the side panel, switch to the Create tab.
4

Fill in the settings

  • Channel name: any convenient name (e.g., “WhatsApp via Wazzup”).
  • API key: paste the key copied from the aggregator.
5

Connect

Click Connect. The channel will appear in the Connected tab and start receiving messages.
6

Pick the source (if applicable)

For Wazzup and some other aggregators, after connecting you need to choose a specific source channel (e.g., the right WhatsApp number) from those available in the aggregator.
A single aggregator can serve several messengers at once — one API key is enough.

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Which aggregator to choose

The choice depends on your goals and the channels you want to connect.
ScenarioRecommendation
Primary channel is WhatsAppWazzup — stable WhatsApp connection, simple setup
Need multiple messengers without a CRMUmnico — widest channel coverage in one window
Already using Kommo CRMKommo — messengers are built into the CRM, no separate aggregator needed
Need automation and bot scenariosSalebot — visual builder + channel connections
You already have a website live chatJivo — widget + messengers in one dashboard
Support runs through ticketsHelpDeskEddy — embed AI as the first line
Custom integration or rare channelSendAPI — universal API via webhooks
If you need WhatsApp, Instagram, VK, Avito, or other messengers but don’t use a CRM, an aggregator (Wazzup or Umnico) is the simplest solution.

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FAQ

Yes. You can connect different channels through different aggregators to the same AI employee.
No. There is no direct WhatsApp channel in AI Textura. Use Wazzup, Umnico, Kommo, SendAPI, Jivo, or HelpDeskEddy — any of them supports WhatsApp.
The AI employee won’t be able to send or receive messages through that channel until the aggregator is back. Messages sent during the outage will be processed once it recovers (depending on the aggregator).
Yes. Each aggregator is a separate service with its own pricing. The AI Textura subscription does not include the aggregator cost.
Currently there is no direct Avito channel in AI Textura. Avito connects through aggregators (Wazzup, Umnico, SendAPI) that support it.