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To let your AI employee respond to customers on WhatsApp, VK, Instagram, Avito, and other channels, use an aggregator platform. An aggregator combines multiple messengers in one interface and provides a single API key for connecting to AI Textura.

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Supported Platforms

PlatformWhatsAppVKInstagramAvitoViberFacebookTelegram
Umnico+++++++
Wazzup+-++--+
Kommo+++---+
Salebot++--+-+
SendAPI+++++++

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Platform Overview

Umnico combines WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and other channels in one window. Ideal for companies that need to connect multiple messengers without a CRM.Supported channels: WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and more.
Wazzup specializes in WhatsApp connections (personal number and Business API). It also supports Instagram, Avito, and Telegram. Simple setup and stable connection.Supported channels: WhatsApp (personal and Business API), Instagram, Avito, Telegram.
Kommo (formerly amoCRM) is a CRM system with native messenger integrations. If you already use Kommo for sales, connecting channels will be seamless.Supported channels: WhatsApp, Telegram, Instagram, VK.
Salebot is an automation platform with a visual bot builder. It lets you create conversation flows and connect messengers to AI Textura.Supported channels: WhatsApp, Telegram, VK, Viber.
SendAPI provides a universal HTTP interface (webhooks) for connecting any channel. Best suited for non-standard integrations or channels not available in other aggregators.Supported channels: any channel via HTTP webhooks.

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How to Connect

The process is the same for all aggregator platforms.

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Step 1. Set Up the Aggregator

1

Register on the aggregator platform

Go to the website of your chosen aggregator (Umnico, Wazzup, Kommo, Salebot, or SendAPI) and create an account.
2

Connect the desired messengers

In the aggregator’s dashboard, add the channels you want to use: WhatsApp, VK, Instagram, Avito, Viber, and others.
3

Copy the API key

Find the API or Integrations section in the aggregator settings and copy the API key (token).
Keep your API key secure — it provides full access to your channels in the aggregator. Do not share it with third parties.

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Step 2. Connect the Aggregator in AI Textura

1

Open the Channel section

Go to AI Employees → select your agent → Channel tab.
2

Select the platform

In the Browse apps tab, find the desired platform (e.g., Umnico or Wazzup) and click on it.
3

Create a connection

In the side panel, select the Create tab.
4

Fill in the settings

  • Channel name: any convenient name (e.g., “WhatsApp via Umnico”).
  • API key: paste the key copied from the aggregator.
5

Connect

Click Connect. The channel will appear in the Connected tab and start receiving messages.
You can connect multiple messengers through a single aggregator — one API key is enough.

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Which Aggregator to Choose

The choice depends on your needs and the channels you want to connect.
ScenarioRecommendation
Need to connect multiple messengers without a CRMUmnico — widest channel coverage in one window
Primary channel is WhatsAppWazzup — stable WhatsApp connection, simple setup
Already using Kommo CRMKommo — messengers are built into the CRM, no separate aggregator needed
Need automation and bot scenariosSalebot — visual builder + channel connections
Custom integration or uncommon channelSendAPI — universal API via webhooks
If you need WhatsApp, Instagram, VK, Avito, or other messengers but don’t use a CRM — an aggregator (Umnico or Wazzup) is the simplest solution.

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FAQ

Yes. You can connect different channels through different aggregators to the same AI employee.
The AI employee will not be able to send or receive messages through that channel until the aggregator is restored. Messages sent by customers during downtime will be processed after recovery (depends on the aggregator).
Yes. Each aggregator is a separate service with its own pricing. The AI Textura subscription does not include the aggregator cost.