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Telegram bot

The fastest and free way to connect your AI employee to customers. You will need a bot token issued by @BotFather.

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Step 1. Create a bot in Telegram

1

Find @BotFather

Open Telegram and search for @BotFather — the official Telegram bot with a blue checkmark.
2

Create a new bot

Press /start, then send the /newbot command.
3

Set the name and username

  • Name — any display name (e.g., “Glamping Jawberry”).
  • Username — one word in Latin characters, may contain _, must end with bot (e.g., JawaBerry_Glamping_bot).
4

Copy the token

BotFather will send a token like 123456789:ABCdefGhIJKlmNoPQRsTUVwxyZ.
Copy it entirely — you will need it in the next step.
Do not share the token with third parties — it is the access key to your bot.

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Step 2. Connect the bot in AI Textura

1

Open the Channel section

Go to AI Employees → select the agent → Channel tab.
2

Select Telegram

In the Browse apps tab, find Telegram and click on it.
3

Create a connection

In the side panel, select the Create tab.
4

Fill in the settings

  • Channel type: Personal (one-on-one) or Group (for group chats).
  • Platform: already selected — Telegram.
  • Channel name: any name convenient for you.
  • Bot token: paste the token from BotFather.
5

Connect

Click Connect. The bot will appear in the Connected tab and start receiving messages.
If you are connecting a group channel, make sure Privacy Mode is disabled in @BotFather — otherwise the bot will not see messages in the group.
Go back to Telegram → @BotFather → My Bots → select your bot → Edit Bot:
  • Description — a short description (up to 512 characters). Displayed when the bot is opened for the first time.
  • About — a very short line, visible in the bot’s profile.
  • Photo — add a logo or photo for recognition.

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Personal Telegram account

If you want the AI employee to respond to customers on behalf of your personal Telegram account (rather than a separate bot), this is also possible.
A Telegram Premium subscription is required to connect a personal account. The setup is done on the Telegram side, not in AI Textura.
1

Connect a Telegram bot

First, create and connect a bot using the instructions above — it is required for the system to work.
2

Open Telegram business settings

On your phone, go to Settings → Telegram for Business.
3

Configure the chatbot

Select the Chatbots section and specify the bot connected to AI Textura.
4

Choose the scope

Specify which chats the bot should respond to — all messages or with certain chats excluded.
After this, the bot will process messages, but the customer will see responses from your personal account.

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Bot vs Personal account

Telegram botPersonal account
What the customer seesA separate bot with a usernameYour personal profile
Requires PremiumNoYes
SetupAI Textura onlyAI Textura + Telegram
Group chatsSupportedNot supported
Recommended forMost tasksPersonal communication with clients

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Voice messages

Telegram is the only channel where voice messages are supported. If a customer sends a voice message, the AI will:
  • automatically transcribe it,
  • respond with text,
  • and can voice the response if text-to-speech is enabled in the employee settings.
In the employee settings, you can choose the voice, adjust speed, pitch, and pauses.