Skip to main content
Telegram is the simplest free way to connect your AI Employee to customers. Conversations run through a Telegram bot: the platform creates one for you or accepts your own, and later you can move that same bot to your personal account so the AI Employee replies on your behalf.
This page covers private chats. A bot in a group chat is configured differently: see Telegram Groups.

​
Connect a bot

Open the AI Employee → Channel tab → Connect New → Telegram.
The Add Channel panel: channel type, Telegram platform, channel name, and the Access block with the Create with Us and Connect Your Own options
Leave Create with Us selected and click the blue Create Telegram Bot button. The platform opens Telegram and suggests a name and @username for you, so you don’t need to enter anything, and the bot comes back to AI TEXTURA ready to go.You can change the name and look later: the created bot has a Configure button.
Fill in Channel Name. Only you see it; it helps you tell connections apart in the list. Click Create: the channel appears on the Connected tab and starts receiving messages.

​
Replies from your account

Your AI Employee can reply from your personal or work account instead of the bot. The customer sees a familiar profile and can’t tell they’re talking to AI. The bot stays in place and works as the engine behind the account.
The connection is free and done on your phone: Settings → Telegram Business → Chatbots → paste your bot’s address. After that, the AI Employee replies through the bot, but inside your account.

​
Channel settings

These expand at the bottom of the same panel when you create a channel, and you can open them later by clicking the channel on the Connected tab.
The Settings block: AI inline buttons, message buffer with buffer time, typing indicator with delay, and history auto-cleanup
Auto-cleanup deletes messages permanently. Before turning it on, make sure important information is saved to Profiles or your CRM.

​
Voice messages

Telegram is the only channel where the AI Employee understands voice messages: it transcribes them and replies in text. If text-to-speech is enabled in the AI Employee’s settings, the reply also comes as a voice message.

​
FAQ

You change the display name and picture in @BotFather with the /setname and /setuserpic commands. The @username, however, is permanent in Telegram: for a new handle, you’ll need to create another bot and connect it in place of the old one.
Yes, this is a Telegram requirement, not a platform one: ReveltonAssistantBot works, RevAssistant doesn’t. Keep this in mind when choosing a name in @BotFather.
No. Telegram adds this label to every bot without exception. If you want a profile your customers are used to, connect replies from your account through Telegram Business.
No, a channel is linked to one AI Employee. If you need two, create a second bot in @BotFather and connect it as a separate channel.
The bot has been added to groups, and they come through the same channel. Turn off processing for those conversations in Chats, or remove the bot from the groups. For how a bot works in a group chat, see Telegram Groups.
Change its display name to something neutral and remove the branded avatar in @BotFather (/setname, /setuserpic). The bot will no longer show up when people search for your company name, and you can open it via a direct link.

​
What’s next

Telegram Groups

A bot in a group chat: mentions, AI trigger, digest

Messengers

WhatsApp, Instagram, VK, Avito through a channel manager

Persona

How the AI Employee runs conversations and what tone it uses

Notifications

Learn about important events in time