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What the integration provides

  • The AI employee responds to customers directly from amoCRM.
  • Managers see the full conversation in the deal card.
  • You can connect messages from WhatsApp, Telegram, Instagram, and other channels configured in amoCRM.
AI employees do not create leads or deals — amoCRM only forwards messages to AI Textura.

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How to connect amoCRM

1

Open the Channel section

Go to AI Employees → select the agent → Channel tab.
2

Select amoCRM

In the Browse apps tab, find amoCRM and click on it.
3

Create a connection

In the side panel, select Create.
4

Fill in the settings

  • Platform: already selected — amoCRM.
  • Channel name: any name convenient for you.
  • Long-term token: paste the token from amoCRM.
5

Connect

Click Connect. The channel will appear in the Connected tab.

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Where to get the amoCRM token

1

Open amoCRM settings

Go to amoCRM → Settings → Integrations.
2

Find the integration

Find or create the AI Textura integration.
3

Copy the token

In the “Keys and access” section, copy the long-term token.

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Kommo

Kommo (formerly amoCRM for the international market) is connected in a similar way:
1

Open settings

Go to: Channels → Kommo.
2

Click Connect

Select Connect KommoCRM.
3

Authorize access

Log in to your Kommo account and confirm access.
4

Add the integration

Click Add — the connection is ready.
Kommo includes built-in channels: WhatsApp, Telegram, Instagram, VK. All messengers connected in Kommo automatically become available to the AI employee.