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What the integration provides

  • The AI employee responds to messages from Bitrix24 open channels.
  • All inquiries are automatically recorded in the CRM.
  • Managers can join the conversation at any time.

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Step 1. Create a webhook in Bitrix24

1

Log in to Bitrix24

Sign in to your Bitrix24 account.
2

Go to webhooks

Open Applications → For Developers → Inbound webhook.
3

Copy the address

Copy the “Webhook URL for calling REST API” field.

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Step 2. Connect in AI Textura

1

Open the Channel section

Go to AI Employees → select the agent → Channel tab.
2

Select Bitrix24

In the Browse apps tab, find Bitrix24 and click on it.
3

Paste the webhook

In the side panel, select Create and paste the webhook address into the WEBHOOK field.
4

Grant permissions in Bitrix24

Go back to Bitrix24 and configure the webhook permissions. Required permissions:
  • Open channels
  • Chatbot creation and management
  • CRM
  • Drive
  • Notifications
5

Save

Click Save. The channel will appear in the Connected tab.

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Configuration inside Bitrix24

After connecting the channel in AI Textura, you need to configure Bitrix24:
  1. Go to: CRM → Integrations → Messengers.
  2. Open the desired chat → Open channel.
  3. Enable the “Assign chatbot as responsible” checkbox.
  4. Select the AI employee → Save.
After setup, send a test message through the open channel to verify that the AI employee receives and processes inquiries.