AI Employees
Manage your employees
Additional Settings
Fine-tuning per employee
Billing
Balance and billing history
Support
Contact the AI Textura team
How to access settings
Open the profile menu
At the bottom of the sidebar, find the block with your name and email — click on it.
| Tab | What’s inside |
|---|---|
| General | Theme (Light / Dark / System), interface language (English / Russian), agent commands — text commands for controlling the AI |
| Account Settings | First name, last name, company, phone, email, password change |
| Notifications | Platform-level notification settings |
| Security | Sessions, two-factor authentication, linked accounts |
| Integrations | ElevenLabs API key for PRO voices |
| Activity | Account action log — recent sign-ins, settings changes, security events |
| Experimental | Beta features in testing |
1. General
The first tab, open by default. It contains appearance settings and global commands for managing AI employees.Interface theme
Control the color scheme of the application. The setting applies to all pages at once.| Option | What it does |
|---|---|
| Light | Always light interface |
| Dark | Always dark interface |
| System | Follows your OS settings — if dark mode is enabled on your device, the platform also switches to dark |
Interface language
Choose the language for the platform interface.| Option | Description |
|---|---|
| English | Interface in English |
| Russian | Interface in Russian |
Agent commands
Global text commands that can be sent directly in a chat with an AI employee. Each command is a word, phrase, or set of emoji that triggers a specific action. You can change the command text to anything you prefer.| Command | What it does | Default |
|---|---|---|
| Start AI | The employee begins writing automatically after 10-20 minutes of silence. After a manager replies, the AI stops and waits for the next pause | 😇 |
| Stop AI | Immediately stops automatic messages, even if auto-support is enabled in the employee’s settings | ❌ |
| Retrain AI | The employee re-reads instructions and knowledge, including connected documents. Can be sent from any chat | 📚📕📙📗📓📖 |
| Toggle protection | Enables and disables corporate protection across all chats simultaneously | 🔒🔒🔒🔒🔒🔒 |
| Wipe memory | Completely clears the active dialog history. Use for testing knowledge from a clean slate | delete all |
| Report (all) | Generates a complete dialog report including archived messages. The same report is available in the chat action menu | set by you |
| Report (without archive) | A short report — only active messages, without deleted or archived ones | set by you |
2. Account Settings
This is where your personal data is stored. The information is used for identification in the system and is displayed in the interface — for example, in the sidebar and in support tickets.Profile fields
| Field | Description | Required |
|---|---|---|
| First name | Displayed in the interface | Yes |
| Last name | Displayed next to the first name | No |
| Company | Your company or project name | No |
| Phone | Contact phone number | No |
| Address used for sign-in and notifications | Yes |
Changing your password
The same tab has a Change password button. Clicking it opens a form: enter your current password and the new password twice, then confirm.
3. Notifications
Platform-level notification settings — control delivery channels and alert categories at the account level.
These settings cover platform notifications (news, updates, account events). The escalation triggers for specific AI employees are configured separately: see Notifications inside the agent tab.
4. Security
Tab for keeping your account under control. It has three blocks: active sessions, two-factor authentication, and linked accounts.
Active sessions
A list of all devices and browsers where your account is currently signed in.| Parameter | What it shows |
|---|---|
| IP address | The address used to sign in |
| Label | The current session is marked as “Current session” |
| Platform | Application name — AI TEXTURA |
| Created | When the session was opened |
| Last activity | When the session was last used |
Two-factor authentication (2FA)
An additional layer of protection. When signing in, the system requests a one-time code from an authenticator app (Google Authenticator, Authy, etc.).Linked accounts
Link external accounts for quick passwordless sign-in. Four services are supported:| Service | Action |
|---|---|
| Apple | Link / Unlink |
| Link / Unlink | |
| Link / Unlink | |
| Microsoft | Link / Unlink |
5. Integrations
This tab configures connections to external services that extend the platform’s capabilities.
ElevenLabs API key
AI Textura supports PRO voices through integration with ElevenLabs — over 1,000 professional voices, plus the ability to connect your own custom voice.Get your API key
Register at ElevenLabs and obtain an API key from your account.
6. Activity
Action log for your account: sign-ins, settings changes, security events, adding and removing AI employees, connecting channels and talents.
| Field | What it shows |
|---|---|
| Date and time | When the event occurred |
| Action | What was done (sign-in, settings change, employee added, etc.) |
| IP address | Address from which the action was performed |
| Platform | Browser or application |
7. Experimental
Features that are still in testing. They may be unstable or change in future updates, but you can try them now.
Page transition animations
Enables smooth animated transitions between platform pages. An experimental browser feature — it makes navigation visually smoother, but in rare cases may cause lag on low-powered devices.| Parameter | Description |
|---|---|
| Toggle | On / Off — enables or disables the animation |
FAQ
How do I access account settings?
How do I access account settings?
Click on your name and email at the bottom of the sidebar. In the dropdown menu, select Settings.
I changed my email but can't sign in with the new address
I changed my email but can't sign in with the new address
After changing your email, make sure you saved the changes with the Save changes button. If the issue persists, contact support via the Support section in the left menu.
Can I use the platform without a password — only via Apple/Google?
Can I use the platform without a password — only via Apple/Google?
Yes. If you registered through an external service, you can sign in through it only. However, for added security we recommend setting a password on the Account Settings tab.
What should I do if I see an unfamiliar session?
What should I do if I see an unfamiliar session?
Immediately change your password on the Account Settings tab → Change password. Then enable two-factor authentication. If you suspect unauthorized access, contact support.
Why do I need an ElevenLabs API key?
Why do I need an ElevenLabs API key?
Only for PRO voices. If you don’t use voice employees or are satisfied with built-in voices, you don’t need a key.
Do AI control commands work in all chats?
Do AI control commands work in all chats?
Yes. Commands configured on the General tab apply globally — across all chats with all AI employees in your account.
What happens if I send the retrain command?
What happens if I send the retrain command?
The employee re-reads all its instructions, knowledge base, and connected documents. This is useful if you updated data and want the employee to start using it immediately.
Are experimental features paid?
Are experimental features paid?
No. All features in the Experimental section are free. These are beta capabilities that the AI Textura team tests before full release.