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The AI Employees section is your control center for all virtual agents. Here you can see the full list of employees, their statuses, connected channels, and recent activity. This is also where you create new agents and access their settings.

Persona

Define your agent’s role, tone, and behavior

Knowledge Base

Upload documents and data sources

Talents

Connect integrations and external services

Channels

Link messengers and platforms

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Employee Table

The main part of the page is a searchable table. Click any row to open the agent editor.
ColumnDescription
NameThe employee’s technical name. Click to open settings
StatusCurrent state: green badge Active or gray Inactive
CreatedWhen the agent was created
ChannelsConnected messengers and platforms (e.g., @BotName Telegram)
TalentsNumber of active integrations
Last ActivityDate and time of the agent’s last action
ChatsLive Chat button — opens the current conversations window
ActionsOn/off toggle and … menu with additional actions

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Creating a New Employee

Click the Hire Employee button in the top panel. A dialog will open with three creation methods:
1

Manual — from a template

Choose a ready-made use case from the library and set the employee’s name. The platform will suggest templates for common tasks — just adapt them to your needs.
2

Automatic — from a website URL

Paste your website address — the platform will analyze its content, gather key information, and prepare a starter agent profile.
3

Blank agent — from scratch

Start from zero and configure everything manually. Best suited for experienced users who know exactly what they need.
Automatic creation from a URL is especially convenient if you have a website describing your services or products — the agent will immediately receive up-to-date information.
After creation, the employee will appear in the table. Next, configure the Persona, connect a Channel, and add the necessary Talents.

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Agent Settings Tabs

When you click an employee in the table, you enter the agent editor. The following tabs are available at the top:
  1. Persona — character, communication style, and role of the agent
  2. Knowledge Base — documents and materials the agent relies on
  3. FAQ — frequently asked questions and prepared answers
  4. Talents — active integrations and skills
  5. Channel — connected messengers and platforms
  6. Quick Answers — templates for instant responses
  7. Profiles — additional agent profiles
  8. Working Hours — agent’s work schedule
  9. Auto Follow-Up — automatic repeated messages to clients
  10. Notifications — alert settings
  11. Versions — configuration change history
  12. Additional — advanced parameters
Next to the tabs is the Show Chat button, which opens a test chat where you can verify the agent’s behavior before publishing.

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Enabling and Disabling an Employee

In the Actions column next to each employee there is a toggle switch:
  • Enabled — the agent is active and processes incoming messages
  • Disabled — the agent is paused and new messages are not processed
When an agent is disabled, clients will not receive a response. If you need to temporarily limit availability, consider configuring Working Hours instead of fully disabling the agent.

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Actions Menu

The … button in the Actions column contains:
  • Edit settings — open the agent editor
  • Duplicate employee — create a copy with all settings
  • Delete employee — permanently remove the agent
Deletion is irreversible. Make sure you have saved all necessary settings before deleting.

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Frequently Asked Questions

The number depends on your subscription plan.
Yes. Click … next to the desired employee and select Duplicate. A copy with all settings will be created.
Check three things:
  1. Status — it should be Active
  2. At least one Channel must be connected
  3. Working Hours must be configured — the agent may currently be off-shift
The agent will be deleted along with all its settings. Deletion is irreversible.

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Best Practice

One employee — one task. It is better to create two specialized agents than one universal one. Narrow instructions produce higher-quality responses.