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The AI Employees section is the control center for all your virtual agents. Here you can see the full list of employees, their statuses, connected channels, and the latest activity. This is also where you create new agents and open their settings.
AI employees list with self-learning informer and table

Persona

Character, style, and role of your employee

Knowledge Base

Documents and information sources

Talents

Integrations and agent skills

Channels

Messengers and platform connections

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Video walkthrough

A full end-to-end overview: from creating an AI employee to connecting your CRM — in 30 minutes. The fastest way to get up to speed with the product.

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Self-Learning informer

A banner like the following may appear at the top of the list page:
Self-Learning: N entries are awaiting confirmation. Open the agent and confirm the answers — otherwise the chats stay paused.
This is a signal that one or more employees have accumulated training entries (FAQ self-learning) that require manual confirmation. Until you confirm them, the relevant chats are paused. Open the employee → Self-Learning tab and review the entries.
Don’t ignore this banner. Each confirmation makes the agent more accurate, and any paused chats won’t get AI responses until you decide.
For details, see FAQ / Self-Learning.

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Employee table

The main part of the page is a table with name search and a Hire Employee button in the top-right corner. Click any row to open the employee editor.
ColumnDescription
NameTechnical name of the employee. Click to open settings
StatusCurrent state: green Active badge or gray Inactive
ChannelsConnected messengers and platforms (for example, @BotName · Telegram)
TalentsNumber of active integrations (MCP tools)
Last ActivityDate and time of the employee’s most recent action
Live ChatButton/link to the public Live chat at /live/:id — handy for sharing an agent preview or quickly testing behavior
ActionsOn/off toggle and … menu with additional actions
The Live Chat field opens a public dialog page — accessible without authentication, so you can show the employee to colleagues or a client before fully connecting a channel.

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Creating a new employee

Click Hire Employee in the top panel. The New Employee dialog opens with three creation paths.
1

Manual — from the template library

Pick a ready-made template from the library. Available presets:
  • Personal Assistant — general-purpose personal assistant
  • Learning Companion — tutor and learning companion
  • Creative Helper — creative helper for copy, ideas, and concepts
  • Health & Wellness — health and lifestyle consultant
  • Task Management — task and planning manager
  • Research Assistant — research and analytics assistant
  • Other — empty template with no preset instructions
The platform offers a scaffolded template for a typical task — just adapt it in the Persona tab.
2

Automatic — from a website URL

Paste your website address — the platform will analyze its contents, gather key facts (what business it is, services, tone) and prepare a starting employee profile. Convenient if you already have a landing page or a website describing your services and products.
3

Blank agent — from scratch

No instructions, no templates — you configure everything from zero. Best for experienced users who know exactly which prompt they want to write.
When in doubt — start with Manual using the Other or Personal Assistant preset. It’s faster than blank and more universal than the niche-specific templates.
After creation, the employee appears in the table. Next, configure the Persona, connect a Channel, and add the necessary Talents.

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12 tabs in the employee editor

Clicking an employee in the table takes you to the employee editor. The top navigation has 12 tabs. Each is documented on its own page.
  1. Persona — technical name, display name, avatar, instructions by section (plus Raw XML mode)
  2. Knowledge Base — folders/documents/articles, tied to “Agent Folders” mode
  3. Self-Learning — badge with the number of entries (Self-Learning N) awaiting confirmation
  4. Talents — catalog of 30+ integrations via MCP
  5. Channel — messenger and CRM channel connections
  6. Quick Answers — instant-reply templates
  7. Profiles — client profile field configuration
  8. Working Hours — employee work schedule
  9. Auto Follow-up — fallback messaging to clients
  10. Notifications — alert triggers
  11. Versions — configuration version history
  12. Additional — response language, voice (PRO/ElevenLabs), agent commands, behavior toggles
At the top of any tab there’s a Show chat toggle: it opens an embedded test chat on the right side, where you can verify the agent’s behavior without connecting real channels. At the bottom — “Previous step” / “Next step” navigation between tabs and a floating panel “You have unsaved changes / Cancel / Save”.
Every press of Save creates a new entry in Versions — don’t be afraid to experiment.

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Enabling and disabling an employee

In the Actions column next to each employee there is a toggle:
  • Enabled — the employee is active and handles messages
  • Disabled — the employee is paused and new messages are not processed
When an employee is disabled, clients will not receive a response. If you need to limit availability temporarily — consider configuring Working Hours instead of fully disabling.

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Actions menu

The … button in the Actions column contains:
  • Edit settings — open the employee editor
  • Duplicate employee — create a copy with all settings
  • Delete employee — permanently delete the employee
Deletion is irreversible. Make sure you’ve saved everything you need before deleting.

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Frequently asked questions

The number depends on your subscription plan.
The fastest path is Manual with a preset from the library (for example, Personal Assistant or a niche-specific template). If you have a website — try Automatic from URL: the platform builds the initial instructions from your site’s content for you.
Yes. Click … next to the employee and select Duplicate. A copy with all settings will be created.
Check three things:
  1. Status — must be Active
  2. At least one Channel is connected
  3. Working Hours — the employee may not be on shift right now
Also check the “Self-Learning: N entries awaiting confirmation” banner — if it’s there, chats may be paused due to unconfirmed training entries.
The employee is deleted together with all settings. Deletion is irreversible.
It’s a public page at /live/:id — accessible without authentication, so you can test the employee or share a preview with a colleague. No need to connect real channels for this.

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Best practice

One employee — one job. Two narrowly specialized employees outperform a single universal one. Narrow instructions produce higher-quality responses.
Test through Show chat. Before connecting a production channel, verify behavior in the embedded test chat on the employee page — it’s free and instant.