AI Employees
Managing AI Employees
Dashboard
Overall platform analytics
Persona
Setting tone and instructions
Knowledge Base
Connected data sources
Page overview
When you open the section, you see several blocks from top to bottom:Word balance
The balance block is at the top of the page:
The balance is also shown in two places on every page:
- In the bottom-left corner of the sidebar — the amount in dollars and the number of words left
- In the top-right corner — a button with your current balance in dollars
Bonus accounting mode
Below the balance block is a toggle with two tabs:Summary metrics
Three cards with key figures for the selected period:
The heading above the cards shows the period — All time by default. When you apply filters, the figures are recalculated. The Messages card is clickable — click Details for a breakdown.
Filters
The Filters button lets you narrow the data by two parameters:- By period — a specific date range (week, month, or custom interval)
- By employee — spending by a specific AI Employee
Analytics — four charts
The Analytics section contains four charts, available at/billing/words/history. You can collapse and expand the block by clicking it.
1. Word and message usage by day
A combined chart with two axes:- Left axis — number of words (thousands)
- Right axis — number of messages
2. Cost by day
A line chart of spending in dollars. Above the chart you’ll see:- The maximum daily cost (for example, $48.89)
- The average daily cost (for example, $4.42)
3. Chats and messages by day
A combined chart:- Left axis — number of chats (conversations)
- Right axis — number of messages
4. Monthly cost trend
A long-term chart with two lines:- Total spending ($) — total spending for each month
- Average daily spending ($) — the averaged daily cost
Charge History table
A detailed table broken down by day. Each row is one day with charges.
Pagination at the bottom of the table lets you move between pages.
Plans
The AI Textura platform uses a pay-per-word model: Cost = Number of words x Price per word The price per word depends on your plan. The bigger the word package, the lower the price per word.Current plans
Regions and payment methods
The platform supports two regional payment gateways:
The conversion rate for ruble payments: $1 = ₽100.
The Cryptocurrency method is available in the Russia region — it’s convenient if you don’t have Russian bank details or if your card doesn’t go through on international gateways.
Transaction history
After you top up your balance, entries appear in the Transaction history table on the plans page:What affects word usage
Tips for reducing spending
1
Shorten replies
Add an instruction to the Persona tone: “reply briefly, no more than 2-3 sentences”. This can cut word usage several times over.
2
Change how profiles update
Replace Realtime mode with scheduled updates (for example, once every 24 hours). This significantly reduces usage.
3
Optimize your Knowledge Base
Remove outdated and redundant documents. The more compact your Knowledge Base, the fewer words each request uses.
4
Use quick answers (FAQ)
Set up FAQ for common questions — they use fewer resources than generating a full reply.
Step-by-step instructions
How to view spending for a period
1
Open the section
Go to Charge History in the left menu.
2
Open filters
Click the Filters button.
3
Choose dates
Specify the date range you need.
4
Apply the filter
Click Apply — all data is recalculated for the selected period.
How to find out which AI Employee spends the most
1
Open filters
In the Charge History section, click Filters.
2
Choose an AI Employee
In the employee field, select a specific AI Employee.
3
Review the data
Look at the summary metrics and charts — they show that AI Employee’s usage.
4
Compare
Repeat for another AI Employee and compare the results.
How to top up your balance
1
Click Top up
Use the button at the bottom of the sidebar or Top up balance on the charge history page.
2
Choose an amount
Select an amount or a word package.
3
Complete the payment
Confirm and complete the payment.
FAQ
What are "words" and how are they counted?
What are "words" and how are they counted?
Words are the platform’s unit of accounting. Every message (from both the customer and the AI Employee) uses a certain number of words. This includes the message text, the conversation context, Knowledge Base queries, and talent activity. A typical AI Employee message can use anywhere from a few hundred to a few thousand words.
Why does the cost per message differ between AI Employees?
Why does the cost per message differ between AI Employees?
The cost depends on reply length, context size (the length of the previous conversation), use of the Knowledge Base and talents, and the profile update mode. An AI Employee with short replies and scheduled profile updates costs significantly less.
What does the Type column in the table mean?
What does the Type column in the table mean?
The Type column shows the charge category. If there’s no type data, it shows “No data”.
What happens if my word balance runs out?
What happens if my word balance runs out?
All active AI Employees pause. Customers stop getting replies until you top up. We recommend topping up in advance and keeping an eye on the progress bar.
What's the difference between Excluding bonuses and Including bonuses?
What's the difference between Excluding bonuses and Including bonuses?
Excluding bonuses shows only paid word usage. Including bonuses also counts words received through the partner program or promotions. If you don’t take part in bonus programs, there’s no difference.
Can I view spending for a specific AI Employee?
Can I view spending for a specific AI Employee?
Yes. Click Filters and select the AI Employee you need. All data on the page is recalculated for that AI Employee only.
How often is the data updated?
How often is the data updated?
The data updates in real time. Each new message is reflected in the statistics immediately.
Where can I see my remaining balance without opening Charge History?
Where can I see my remaining balance without opening Charge History?
The balance is visible at the bottom of the sidebar (amount in dollars and number of words) and in the top-right corner of every page (a button with the amount in dollars).
Which plan should I choose?
Which plan should I choose?
If you’re just launching 1–2 AI Employees and want to try the platform, choose Starter (500 / 10,000,000) — the price per word goes down. Chains and agencies with high customer flow choose Business ($1000 / 20,000,000).
Can I pay from Russia?
Can I pay from Russia?
Yes. The Russia region offers three methods: bank transfer, pay by invoice, and cryptocurrency. The conversion rate is $1 = ₽100.
What does the Gateway column in the transaction history show?
What does the Gateway column in the transaction history show?
The gateway is the payment system the payment went through. For example, “International” if you paid with a foreign card. For payments from Russia, it shows the corresponding Russian gateway.
I need an invoice and closing documents
I need an invoice and closing documents
Support issues invoices: write the amount you need — the invoice is sent to your email and duplicated in the chat. Request certificates of completion and other closing documents the same way, specifying the period and email. If you use electronic document exchange (EDO), mention it in the same request.
Do I need to sign a contract?
Do I need to sign a contract?
No. Payment constitutes acceptance of the public offer; no separate contract is needed.
On the free plan, the AI Employee stopped replying
On the free plan, the AI Employee stopped replying
The daily request limit was reached — the AI Employee stays silent until the next day. Integrations with PMS and spreadsheets also don’t work on the free plan: to test them, you need a paid plan or a trial bonus from your manager.