AI Employees
Create and manage your AI employees
Account Settings
Theme, security, integrations, and personal data
Dashboard
Overview of key platform metrics
Referral Program
Invite users and earn rewards
Page Overview
When you open the section, you see several blocks from top to bottom:| # | Block | Purpose |
|---|---|---|
| 1 | Word Balance | Progress bar and usage numbers |
| 2 | Bonus Mode | Toggle between bonus/paid words |
| 3 | Summary Cards | Key totals: messages, chats, words |
| 4 | Filters | Date range and agent selection |
| 5 | Analytics | Four charts |
| 6 | Billing History Table | Daily breakdown |
Word Balance
At the top of the page you will find the balance block:| Element | What it shows |
|---|---|
| Words Used | How many words have been spent from the total limit (e.g., 1,475,624 out of 14,200,000) |
| Progress Bar | Visual bar with usage percentage (e.g., “90% used”) |
| Top Up Balance Button | Navigate to the top-up page |
- In the bottom left corner of the sidebar — dollar amount and remaining words
- In the top right corner — button showing current balance in dollars
Bonus Mode
Below the balance block there is a toggle with two tabs:| Mode | What it shows |
|---|---|
| Excluding Bonuses | Actual expenses — only what was deducted from your paid balance |
| Including Bonuses | Total usage, including words received through bonus programs and promotions |
Summary Cards
Three cards with key figures for the selected period:| Metric | What it means | Example |
|---|---|---|
| Messages | Total number of messages and their total cost | 5,308 ($0.0000) |
| Chats | Number of unique conversations and their total cost | 424 ($0.000) |
| Words | Total number of words used | 12,724,376 |
Filters
The Filters button lets you narrow down data by two parameters:- By period — a specific date range (week, month, or custom interval)
- By agent — expenses for a specific AI employee
Analytics — Four Charts
The Analytics section contains four charts. The block can be collapsed and expanded.1. Words and Messages by Day
A combined chart with two axes:- Left axis — number of words (thousands)
- Right axis — number of messages
2. Cost by Day
A line chart of daily expenses in dollars. Above the chart:- Maximum daily cost (e.g., $48.89)
- Average daily cost (e.g., $4.42)
3. Chats and Messages by Day
A combined chart:- Left axis — number of chats (conversations)
- Right axis — number of messages
4. Monthly Cost Trends
A long-term chart with two lines:- Total expenses ($) — total spending per month
- Average daily expenses ($) — averaged daily cost
Billing History Table
A detailed table broken down by day. Each row represents one day with charges.| Column | What it shows |
|---|---|
| Date | Day of the charge (DD.MM.YYYY) |
| Type | Charge type (if applicable) |
| Words | Number of words used that day |
| Messages | Number of messages that day |
| Cost | Total cost for the day in dollars |
| Conversations | Number of unique chats that day |
| Per Conversation | Average cost per conversation |
| Per Message | Average cost per message |
Pricing Model
AI Textura uses a word-based pricing model: Cost = Number of Words x Price per Word The price per word depends on your plan. The larger the word package, the lower the cost per word.Factors Affecting Word Consumption
| Factor | Impact |
|---|---|
| AI employee response length | Longer responses use more words. Adjust in Additional Settings |
| Conversation context | Longer conversations consume more — the AI considers previous messages |
| Knowledge | Querying the knowledge base increases usage |
| Profiles (Realtime) | Updating the profile after each message adds words |
| Talents | Using external integrations can increase usage |
Tips for Reducing Costs
Shorten response length
Add an instruction to the Persona tone: “reply briefly, no more than 2-3 sentences.” This can reduce word usage significantly.
Switch profile updates
Change from Realtime mode to scheduled updates (e.g., once every 24 hours). This significantly reduces consumption.
Optimize the knowledge base
Remove outdated and redundant documents. The more compact the base, the fewer words are used per query.
Use quick replies (FAQ)
Set up FAQ for common questions — they use fewer resources than full response generation.
Step-by-Step Instructions
How to View Expenses for a Period
How to Find Which Agent Spends the Most
Review the data
Check the summary cards and charts — they will show usage for that specific employee.
How to Top Up Your Balance
Click 'Top Up'
Use the button at the bottom of the sidebar or “Top Up Balance” on the billing history page.
Frequently Asked Questions
What are 'words' and how are they counted?
What are 'words' and how are they counted?
Words are the unit of measurement on the platform. Every message (from both the customer and the AI employee) consumes a certain number of words. This includes the message text, conversation context, knowledge base queries, and talent operations. A typical AI employee message can consume from a few hundred to several thousand words.
Why does the cost per message differ between agents?
Why does the cost per message differ between agents?
The cost is affected by response length, context size (length of the previous conversation), knowledge base and talent usage, and the profile update mode. An agent with short responses and scheduled profile updates will cost significantly less.
What does the 'Type' column in the table mean?
What does the 'Type' column in the table mean?
The “Type” column shows the charge category. If no type data is available, “No data” is displayed.
What happens if the word balance runs out?
What happens if the word balance runs out?
All active AI employees will pause. Customers will stop receiving responses until you top up your balance. We recommend topping up in advance and monitoring the progress bar.
What is the difference between 'Excluding Bonuses' and 'Including Bonuses'?
What is the difference between 'Excluding Bonuses' and 'Including Bonuses'?
“Excluding Bonuses” shows only paid word usage. “Including Bonuses” also counts words received through partner programs or promotions. If you do not participate in bonus programs, there will be no difference.
Can I view expenses for a specific agent?
Can I view expenses for a specific agent?
Yes. Click Filters and select the desired AI employee. All data on the page will recalculate for that agent only.
How often is the data updated?
How often is the data updated?
Data is updated in real time. Every new message is immediately reflected in the statistics.
Where can I check my balance without going to Billing History?
Where can I check my balance without going to Billing History?
The balance is always visible at the bottom of the sidebar (dollar amount and word count) and in the top right corner of any page (button with the dollar amount).