Telegram
Direct connection of a Telegram bot or personal account
Messengers via aggregators
WhatsApp via Wazzup, Umnico, SendAPI, Jivo, and more
amoCRM and Kommo
Connect your CRM via OAuth — channel and/or talent
Bitrix24
Bitrix24 open channels + CRM operations via talent
What is a channel
A channel is a messenger, CRM system, or other platform through which your AI employee communicates with real customers. A Telegram bot, an amoCRM integration, a WhatsApp connection through Wazzup — these are all channels. Without a connected channel, the agent only works in the test chat inside AI Textura. This is convenient for setup and debugging, but to have the employee start responding to real customers, you need to connect at least one channel.Supported platforms
The “Connect new channel” dropdown currently lists 10 platforms:| Channel | Type | Purpose |
|---|---|---|
| Telegram | Messenger | Direct connection via a bot token from @BotFather. Personal and Group channel types are supported |
| amoCRM | CRM system | OAuth connection. Managers see conversations in the deal card |
| Bitrix24 | CRM system | REST webhook for Bitrix24 open channels |
| Kommo | CRM with messengers | International counterpart of amoCRM. WhatsApp, Telegram, Instagram, and VK are built in |
| Salebot | Automation platform | Bot and funnel builder. WhatsApp, Telegram, VK, Viber |
| Umnico | Messenger aggregator | Combines WhatsApp, Telegram, Instagram, VK, Viber, Facebook, and others |
| Wazzup | WhatsApp integration | Specializes in WhatsApp connections (personal and Business API). Also Instagram / Avito / Telegram |
| SendAPI | Universal API | For custom integrations via HTTP webhooks |
| HelpDeskEddy | Helpdesk platform | Ticket system with messenger support |
| Jivo | Live chat and omnichannel | Website widgets, messengers, and email in one window |
WhatsApp, Avito, and the website widget cannot be connected as standalone channels.
- WhatsApp is connected through Wazzup (or Umnico, Kommo, SendAPI). See Messengers via aggregators.
- Avito and the website widget are not yet available as separate channels — stay tuned for updates.
Channel vs Talent
Many platforms (Bitrix24, amoCRM, Kommo) can be connected twice — as a channel and as a talent:| Channel | Talent | |
|---|---|---|
| Where it is configured | The agent’s Channel tab | The agent’s Talents tab |
| Purpose | Source of incoming messages | CRM actions (creating deals, finding contacts, assigning responsible managers) |
| Technology | REST webhook / OAuth | MCP server (Model Context Protocol) |
| Can work without the other | Yes | Yes |
Connection types
| Connection type | When to use | What you need |
|---|---|---|
| Direct connection (Telegram) | Quick and free AI launch | A Telegram account and a bot |
| Connection via CRM | If you have amoCRM, Kommo, or Bitrix24 | OAuth authorization or a webhook |
| Connection via aggregator | If you have no CRM but need WhatsApp, VK, Instagram, etc. | Registration and an API key from the aggregator service |
Channel section interface
Open the desired AI employee and go to the Channel tab. Inside there are two sub-tabs:| Sub-tab | What’s inside |
|---|---|
| Connect new | Catalog of all available platforms. Filters: Available (not yet bound to any agent) and Other agents |
| Connected | Channels already linked to this employee |
- Bot name — for example, @my_hotel_bot
- Platform — for example, Telegram
- Owner — the user who connected the channel
Connected channel settings
After connecting a channel, click on it in the Connected tab to open settings.| Setting | Values | Description |
|---|---|---|
| Active | On / Off | Enables or disables the channel. A disabled channel remains in the list but the agent stops responding |
| Free | On / Off | Messages through this channel are not billed. Useful for testing |
| AI inline buttons | On / Off | The agent can send quick-select buttons directly in the chat |
| Message buffer | On / Off | The agent waits a few seconds before responding so the customer can finish their thought |
| Buffer time | Slider (seconds) | How long to wait for new messages. Appears when the buffer is enabled |
| Auto-clear history | On / Off | Old chat messages are automatically deleted on a schedule |
| Channel type: Personal | — | The bot communicates with the customer one-on-one |
| Channel type: Group | — | The bot works in a group chat |
Message buffer
The buffer is useful when customers send a single thought across multiple consecutive messages. Without the buffer, the agent will start responding after the first message without waiting for the rest.How to connect a channel to an employee
Open the employee card
Go to AI Employees and select the desired agent.
Create or select a channel
In the side panel, choose Create (a new connection) or Existing (a previously created channel).
How to transfer a channel between employees
- Disconnect the channel from the current agent.
- Open the desired agent and go to the Channel tab.
- Connect the channel through the Existing sub-tab.
Important rules
FAQ
Can I connect multiple channels to one employee?
Can I connect multiple channels to one employee?
Yes, you can connect as many channels as you like. For example, one employee can simultaneously work in Telegram and amoCRM.
Can I set different schedules for different channels?
Can I set different schedules for different channels?
The schedule is configured at the agent level and applies to all of its channels simultaneously. If you need different schedules, create separate AI employees.
How do I connect WhatsApp?
How do I connect WhatsApp?
WhatsApp cannot be connected directly — use an aggregator. The simplest path: register with Wazzup or Umnico, connect WhatsApp there, then integrate the aggregator with AI Textura via API key.
Can I connect Avito or a website widget?
Can I connect Avito or a website widget?
Avito and the website widget are not currently available as standalone channels. Avito can be connected via aggregators (Umnico, Wazzup, SendAPI) that support it. The website widget is still in development.
The agent is created but does not respond to customers. What is wrong?
The agent is created but does not respond to customers. What is wrong?
Check three things: (1) agent status — it should be “Active”; (2) at least one channel is connected; (3) the work schedule is configured — the agent might currently be “off shift.”
Do voice messages work in all channels?
Do voice messages work in all channels?
No. Currently voice messages are only supported in Telegram. If you need IP telephony, contact support.
What is the difference between Personal and Group channel types?
What is the difference between Personal and Group channel types?
A Personal channel is a one-on-one conversation between the bot and the customer. A Group channel allows the bot to work in group chats. For most tasks, the Personal channel is recommended.
What's the difference between a channel and a talent for the same CRM?
What's the difference between a channel and a talent for the same CRM?