Telegram
Connect a Telegram bot or personal account
WhatsApp, VK, Avito
Messengers via aggregators
amoCRM
amoCRM integration
Bitrix24
Bitrix24 integration
What is a channel
A channel is a messenger, CRM system, or other platform through which your AI employee communicates with real customers. A Telegram bot, amoCRM integration, or WhatsApp connection via Wazzup — these are all channels. Without a connected channel, the agent only works in the test chat inside AI Textura. This is convenient for setup and debugging, but to have the employee start responding to real customers, you need to connect at least one channel.Supported channels
| Channel | Type | Purpose |
|---|---|---|
| Telegram (bot) | Messenger | The most popular option. Connects directly via bot token |
| Telegram (personal) | Messenger | AI responds on behalf of your personal account. Requires Telegram Premium |
| amoCRM | CRM system | Handle inquiries directly in CRM. Managers see conversations in the deal card |
| Bitrix24 | CRM system | Works through Bitrix24 open channels |
| Kommo | CRM with messengers | CRM with built-in channels: WhatsApp, Telegram, Instagram, VK |
| Salebot | Automation platform | Bot and funnel builder. WhatsApp, Telegram, VK, Viber |
| Umnico | Messenger aggregator | Combines WhatsApp, Telegram, Instagram, VK, Viber, Facebook and others |
| Wazzup | WhatsApp integration | Specializes in WhatsApp connections (personal and Business API) |
| SendAPI | Universal API | For custom integrations via HTTP requests and webhooks |
Connection types
| Connection type | When to use | What you need |
|---|---|---|
| Direct connection (Telegram) | Quick and free AI launch | Telegram account and bot |
| Connection via CRM | If you have amoCRM, Kommo, or Bitrix24 | Authorization or webhook |
| Connection via aggregator | If you have no CRM but need WhatsApp, VK, Instagram, etc. | Registration and API key from the aggregator service |
Channel section interface
Open the desired AI employee and go to the Channel tab. Inside you will find two tabs:| Tab | Contents |
|---|---|
| Browse apps | Catalog of all available channels. Filters: All, Available (configured and ready), Connect more |
| Connected | Channels already connected to this agent |
- Bot name — for example, @my_hotel_bot
- Platform — for example, Telegram
- Owner — the name of the user who connected the channel
Connected channel settings
After connecting a channel, click on it in the Connected tab to open settings.| Setting | Values | Description |
|---|---|---|
| Active | On / Off | Enables or disables the channel. A disabled channel remains in the list but the agent stops responding |
| Free | On / Off | Messages through this channel are not billed. Useful for testing |
| AI inline buttons | On / Off | The agent can send quick-select buttons directly in the chat |
| Message buffer | On / Off | The agent waits a few seconds before responding so the customer can finish their thought |
| Buffer time | Slider (seconds) | How many seconds to wait for new messages. Appears when the buffer is enabled |
| Channel type: Personal | — | Bot communicates with the customer one-on-one |
| Channel type: Group | — | Bot works in a group chat |
Message buffer
The buffer is useful when customers send a single thought across multiple consecutive messages. Without the buffer, the agent will start responding after the first message without waiting for the rest.How to connect a channel to an employee
Open the employee card
Go to AI Employees and select the desired agent.
Create or select a channel
In the side panel, choose Create (new connection) or Existing (previously created channel).
How to transfer a channel between employees
- Disconnect the channel from the current agent.
- Open the desired agent and go to the Channel tab.
- Connect the channel through the Existing tab.
Important rules
FAQ
Can I connect multiple channels to one agent?
Can I connect multiple channels to one agent?
Yes, you can connect as many channels as you like. For example, one agent can simultaneously work in Telegram and amoCRM.
Can I set different schedules for different channels?
Can I set different schedules for different channels?
The schedule is configured at the agent level and applies to all of its channels simultaneously. If you need different schedules, create separate AI employees.
How do I connect WhatsApp?
How do I connect WhatsApp?
WhatsApp cannot be connected directly — use an aggregator. The simplest path: register with Wazzup or Umnico, connect WhatsApp there, then integrate the aggregator with AI Textura via API key.
The agent is created but does not respond to customers. What is wrong?
The agent is created but does not respond to customers. What is wrong?
Check three things: (1) agent status — it should be “Active”; (2) is at least one channel connected; (3) is the work schedule configured — the agent might currently be “off shift.”
Do voice messages work in all channels?
Do voice messages work in all channels?
No. Currently voice messages are only supported in Telegram. If you need IP telephony, contact support.
What is the difference between Personal and Group channel types?
What is the difference between Personal and Group channel types?
A Personal channel is a one-on-one conversation between the bot and the customer. A Group channel allows the bot to work in group chats. For most tasks, the Personal channel is recommended.